Help

HELP & ADVICE

Find guidance on choosing and caring for pet accessories. For a question about an item or an order, use the contact form below. Include the product name and, if relevant, your order number.

Choosing the right size

Check the measurements on the product page rather than relying only on labels such as small or large. Measure your pet and compare those measurements with the item’s size guide. For beds, allow room for their usual sleeping position.

Brushes and grooming

Choose grooming accessories for your pet’s coat type. Start gently, keep sessions short and stop if your pet seems uncomfortable. Follow the product’s cleaning instructions and let tools dry before putting them away.

Toys and playtime

Choose a toy suited to your pet’s size and play style. Supervise play and check toys regularly for damage, loose parts or wear. Replace damaged toys. No toy is indestructible.

Beds and blankets

Check whether the cover, filling or entire item is washable. Follow the care label and dry everything fully before use. Keep beds away from heaters and other hazards.

Walking accessories

Check sizing and fit before the first walk. Inspect clips, stitching and attachment points regularly. Replace worn accessories and follow any weight or use limits listed for the item.

Orders and delivery

Check your order-confirmation email for your order details. If tracking is available for your shipment, it will be included in the shipping notification. For an order question, include your order number in the contact form below.

Returns or a damaged item

Consult the store’s returns information for the applicable process. If an item arrives damaged or differs from your order, contact us with the order number and a clear description of the issue so we can review it.

Need a little more help?

Use the form below to send your question. Please avoid including payment-card details or passwords.